Shipping policy

Shipping & Delivery

At Covert Car Care, we aim to get your detailing products to you as quickly and safely as possible.

Where do you deliver?

We currently offer delivery to eligible UK mainland addresses.

If you’re unsure whether we can deliver to your postcode, please contact us before placing your order.

How much is delivery?

Shipping costs are calculated and displayed at checkout before you complete your purchase.

RoyalMail Tracked 48: £4.99

Estimated delivery time: 2-4 Working Days

When will my order be dispatched?

We aim to dispatch orders within 1–2 working days of receiving payment, excluding weekends and bank holidays.

Once your order has been dispatched, you’ll receive a confirmation email with tracking information where available.

During particularly busy periods, dispatch may take slightly longer.

Can I track my order?

Yes. Once your order has been dispatched, we’ll send you an email containing your tracking details, where tracking is available.

You can also visit our Track Order page.

My parcel hasn’t arrived. What should I do?

First, check your tracking information and any delivery notifications from the courier.

If your parcel is overdue or appears to be missing, contact us at info@covertcarcare.com with your order number.

We’ll investigate the issue and work towards a resolution.

My order arrived damaged or leaking. What should I do?

If any products arrive damaged or leaking, please contact us as soon as possible.

Include your order number and photographs of the damaged product and its packaging.

We’ll review the issue and arrange an appropriate resolution.

Please handle leaking cleaning chemicals carefully and follow the safety instructions on the product label.