FAQs
Frequently Asked Questions
Everything you need to know about Covert Car Care, our products and your orders.
Products & Usage
Are Covert Car Care products suitable for beginners?
Absolutely. Our range is designed for both everyday car owners and detailing enthusiasts. Always follow the instructions on each bottle and check that the product is suitable for the surface you're cleaning.
What's the difference between Deep Cover and Recon?
Deep Cover is our pre-wash snow foam, designed to blanket the vehicle and loosen dirt and road grime before contact washing. Recon is our concentrated citrus pre-wash, designed to target heavier contamination and traffic film. Both provide effective pre-wash cleaning, with Recon offering adjustable strength depending on the level of soiling.
Do I need to dilute your products?
Some products, including Recon, are concentrated and require dilution. Others are ready to use. Check the instructions on your product label for the correct preparation and application.
Can I use Black Ops on all types of wheels?
Black Ops is our non-acidic wheel cleaner. Always check the label for surface compatibility and test on an inconspicuous area before using it on delicate, damaged or aftermarket finishes.
Can I use your products together?
Yes, our range is designed to cover different stages of a car-cleaning routine. Use each product separately and according to its instructions. Never mix cleaning chemicals together.
Orders & Delivery
Where do you deliver?
We currently offer delivery to UK Mainland. Available delivery options and charges are displayed at checkout.
How long will my order take to arrive?
Estimated delivery times are shown at checkout. Once your order has been dispatched, you'll receive a confirmation email with tracking information where available.
How can I track my order?
Use the tracking information in your dispatch confirmation email or visit our Track Order page.
Can I change or cancel my order?
Please contact us as soon as possible at info@covertcarcare.com. We'll do our best to help, although changes may not be possible once your order has been processed or dispatched.
Returns & Support
What if my order arrives damaged or leaking?
Please contact info@covertcarcare.com with your order number and clear photographs of the affected product and packaging. We'll review the issue and explain the next steps.
Can I return a product?
Please see our Returns & Refunds page for eligibility, instructions and your applicable consumer rights.
How can I contact Covert Car Care?
Email us at info@covertcarcare.com or use the Contact page on our website.